1. What is ITquotes?
2. How many providers does ITquotes work with?
3. What services are available?
4. Is ITquotes a telecommunications carrier?
5. Who provides the service and billing?
6. Is there a charge for the ITquotes service?
7. How does ITquotes make money?
8. Why would I work with ITquotes vs a direct sales person from a provider?
9. What is the process for working with ITquotes? 

What is ITquotes?

• A single point of contact for product information, pricing, consultation and ordering IT & telecommunication services.

How many providers does ITquotes work with?

• Over 75 industry leading providers including all the major national providers.

What services are available?

• Voice, data, internet, conferencing, and carrier services available.
• Service specialists on hand to provide consultation & advice for optimal solutions as well as post-sale customer support.
• Cost savings & bill analysis
• Custom proposals

Is ITquotes a telecommunications carrier?

• No.  ITquotes is a telecommunications broker that works to find the best solutions available from multiple providers for clients. 

Who provides the service and billing?

• The provider will bill you for their services, just like any other customer they have.

Is there a charge for the ITquotes service? 

• No. This service is provided free of charge to the client.

How does ITquotes make money?

• ITquotes earns money through a small residual commission paid for by the provider on each account, which also offers incentive to service the account now and in the future.

 Why would I work with ITquotes vs a direct sales person from a provider?

• ITquotes provides clients with optimal solutions utilizing our industry knowledge of service provider product strengths & weaknesses.
• Unbiased solutions and consultation.
• Best available pricing using all discounts, waivers, and promotions.
• Same sales tools and resources.
• Decreased procurement timeframe
• All accounts are assigned a service specialist to ensure the highest level of service from pricing through implementation; no more finger pointing on customer issues.
• Ability to change providers or purchase new services without changing your sales support
• ITquotes has a vested interest in long term customers (residual commission) vs direct sales (one time commission-“churn and burn”).   

What is the process for working with ITquotes? 

1.     Submit a pricing request for the desired service via the appropriate quote form or contact us.

2.     Your service specialist from ITquotes will contact you to review this request and inquiry further about your needs and buying criteria. 

3.     Recommendations for potential solutions and providers will be made based on your situation.

4.     Your service specialist will price out the best available options (usually top 3-5 providers) for a given situation.  Pricing timeframes can vary from one to five business days, depending on the services and providers priced.

5.     Pricing will be sent in a format that is easy to understand and to compare “apples to apples”.   If requested, product and provider information will be sent as well.  Custom proposals are also available on an ICB.

6.     Your service specialist will contact you to review the solutions & pricing, and answer any questions you have. They will also be able to assist you with any additional information needed, including setting up conference calls and meetings with a representative from a given provider.

7.     When ready to place the order for service, ITquotes will review the order information with you and will handle filling out the appropriate order paperwork.

8.     The order will be placed with the appropriate provider.  ITquotes, as well as the provider, will update you on the progress of the provisioning of your order.

9.     After installation, your service is no different than any other customer of the provider.  Service, billing, customer & technical support will be handled by the provider.

10.  ITquotes also provides post-sale escalation of issues that are not getting resolved to your satisfaction through normal customer support channels.  Please contact your service specialist with any unresolved issues.