Operator Assisted
Operator Assisted
conferencing is a type of audio conference call where participants dial into
a toll or toll-free number and are greeted by a live operator who gathers
the required information and places the participant into the call. The
operator then assists in the running of the conference call if necessary by
providing instructions to participants on how to ask questions and assisting
in managing the queue. Typically the operator is available to help the
moderator on a full time basis in the running of a call. Operator
assisted calls are typically used when there is a large number participants
on a call or when the call is a high profile call such as an investor
conference call. Operator assisted call require that the moderator
make a reservation to ensure that the appropriate resources are available.
Operator assisted conference calls are also known as "Meet Me" calls.
Passcode
Passcode conferencing is a type of audio
conference call where participants call into a toll or toll-free number and
are prompted by an automated service to enter the call number and a passcode
to be placed in a call. An operator is available to assist the
moderator during the call but the moderator has to enter a code to have the
operator come onto the call. Because there is less assistance, it is
important that the moderator be comfortable with the system if there is
going to be a large number of participants on a call. Passcode
typically does not offer services such as polling and queuing of questions.
Like operator assisted, passcode requires that the moderator make a
reservation in advance.
Reservationless
Reservationless conference calling is the newest
form of audio conference calling. As the name implies, reservationless
calls do not require a reservation and therefore are very popular form of
conferencing since it allows individuals to have impromptu meetings.
Similar to a passcode conference call, the moderator sends out the
registration information to the participants and they are automatically
placed into the "meeting room". This type of call does not offer
operator assistance and therefore is not recommended for large calls.
In fact, most of the service providers place a limit on the number of people
who are allowed on a reservationless call. Reservationless conference
calls are sometime also referred to as "Instant Access" conference calls.
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